PawPair support

How can we help?

For help with PawPair on iPhone or iPad, email raz@rmalk.co.il. Include your device model, iOS or iPadOS version and a short description. Do not include sensitive personal information.

Reminders are not appearing

Open PawPair Settings and confirm reminders are enabled. If permission was denied, tap Open iOS Settings and allow notifications for PawPair. Focus modes and notification summaries may affect delivery.

Create or restore a portable backup

Open Pets, tap Settings, then choose Create Portable Backup. PawPair creates a protected archive and opens the iOS Share sheet. Restore from Backup lets you select an archive with the system file picker and validates it before replacing local data. Backup files can contain pet health, attachment and contact information, so store them carefully.

Share a health summary

Health passports and care handoffs are created only when you request them. You choose the destination in the native Share sheet; PawPair does not upload or receive the shared file.

Attachments

PawPair accesses only files you explicitly select with the system file picker. Attached files remain in PawPair's local app storage unless you include them in a user-directed backup or share.

Delete local data

Open Pets, tap Settings, then choose Delete All Local Data. This action removes PawPair records stored on the device and cannot be undone.

Turn anonymous analytics off

Open Pets, tap Settings, then turn off Anonymous Product Analytics. PawPair stops collecting product interactions and confirms removal after the anonymous installation and its events are deleted. If the service is temporarily unavailable, keep the app installed and retry so cloud deletion can finish.

Veterinary emergencies

PawPair is not a veterinary service. Contact a qualified veterinarian or local emergency clinic if an animal may need urgent care.